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Odisha Health Grievance Circular 2025 PDF – New Rules for Transfer, Study Leave, Regularization
Odisha Health & Family Welfare Department Grievance Redressal Circular 2025 – New Guidelines for Officers and Employees
Issued by: Health & Family Welfare Department, Government of Odisha
The circular No. HFW-COOD-PG-0001-2023 26121 dated September 8, 2025, introduces strict guidelines to streamline grievance redressal for officers and employees while ensuring uninterrupted public health services across Odisha. It emphasizes digital submissions and restricts in-person visits to headquarters.
🔑 Key Provisions of Odisha Health Grievance Circular 2025
| Provision | Details |
|---|---|
| Restricted In-Person Visits | Officers/employees must obtain prior permission + leave sanction from competent authority and submit a Headquarters Leaving Permission Letter before visiting the department. |
| Hierarchical Redressal | Grievances must first be addressed at lower levels (District/CDM&PHO Offices, Medical Colleges, PSUs, etc.). Direct approach to department without exhausting hierarchy is prohibited. |
| Visit Frequency | Allowed once per quarter only. Urgent matters permitted on Mondays only with explicit permission. |
| Digital Submission (Preferred) | Email grievances to mondaygrievancehfw@gmail.com by 1:00 PM on the preceding Friday. Max 25 grievances heard via Virtual Conference (VC) on next Monday (first-come-first-served). |
| Grievance Template | Use the official template (enclosed in circular & available on department website). Template includes fields in Odia for name, designation, grievance details, etc. |
| Applicability | Applies to all under NHM Odisha, OSMCL, State Health Assurance Society, Food Safety Commissionerate, Medical Colleges, Hospitals, Ayurvedic/Homeopathic/Nursing Colleges, etc. |
| Enforcement Duty | All Heads of Offices (Superintendents, CDM&PHOs, etc.) directed to ensure strict compliance. |
This circular aims to reduce disruptions in healthcare delivery caused by frequent unscheduled visits. By promoting email + VC hearings, it ensures faster, transparent, and efficient grievance resolution for doctors, paramedics, and staff across Odisha.
📋 Grievance Submission Template Fields (As Per Enclosed Format)
| Field (Odia) | English Translation |
|---|---|
| ୧. ଅଭିଯୋଗକାରୀଙ୍କ ନାମ | Name of Complainant |
| ୨. ପଦବୀ | Designation |
| ୩. କାର୍ଯ୍ୟାଳୟ / ପୋଷ୍ଟିଂ | Office / Place of Posting |
| ୪. ଯୋଗାଯୋଗ ନମ୍ବର | Contact Number |
| ୫. ଇ-ମେଲ ଠିକଣା | Email Address |
| ୬. ଅଭିଯୋଗର ପ୍ରକୃତି | Nature of Grievance |
| ୭. ସହାୟକ ଦସ୍ତାବିଜ୍ | Supporting Documents |
Tip: Download the official template from the Health Department website or use the embedded PDF below to fill and submit via email.