IBPS CUSTOMER SERVICE ASSOCIATE (CSA) RECRUITMENT 2026

Important Dates

• Online Registration Start: 01st August 2026
• Online Registration Close: 21st August 2026
• Edit Window: 2 days after registration closure (to be notified)
• Pre-Examination Training (PET): September 2026
• Preliminary Exam Call Letter Download: September 2026
• Online Preliminary Examination: October 2026
• Preliminary Exam Result: November 2026
• Main Exam Call Letter Download: November 2026
• Online Main Examination: December 2026
• Provisional Allotment: March 2027

Participating Banks

Vacancies are indicative and state-wise. Provisional allotment based on actual vacancies reported by Participating Banks.

Application Fee

• General / OBC / EWS: ₹850/- (inclusive of GST)
• SC / ST / PwBD / Ex-Servicemen / DESM: ₹175/- (inclusive of GST)
• Payment Mode: Online (Debit/Credit Card, Net Banking, UPI)
• Note: Bank transaction charges to be borne by the candidate.

Eligibility Criteria

Educational Qualification (as on 21.08.2026)

• Graduation in any discipline from a University recognized by Govt. of India.
• Computer Literacy: Certificate/Diploma/Degree in Computer Operations/Language OR studied Computer/IT as a subject in High School/College.
• Ex-Servicemen: Matriculate with Army Special Certificate of Education after 15 years of service.

Age Limit (as on 01.08.2026)

• Minimum: 20 years | Maximum: 28 years
• Born between: 02.08.1998 to 01.08.2006 (both dates inclusive)
• Relaxation: SC/ST – 5 years, OBC – 3 years, PwBD – 10 years, Ex-Servicemen – Service period + 3 years, Widows/Divorced Women – up to 35/38/40 years.

Local Language Proficiency

• Must be proficient in the specified local language of the State/UT applied for.
• Candidates who studied the language in 10th or above will be exempted from LLPT.
• LLPT will be conducted after Main Examination – qualifying in nature.

Exam Pattern

Phase I: Preliminary Examination (Objective)

Phase II: Main Examination (Objective)

Selection Process

• Phase I: Online Preliminary Examination (Qualifying)
• Phase II: Online Main Examination (Merit – 200 Marks)
• Phase III: Local Language Proficiency Test (LLPT) – Qualifying
• Final: Provisional Allotment based on Main Exam merit + preferences
• Validity: One year from Provisional Allotment date

Important Instructions

• Application Mode: Online only at www.ibps.in
• One State/UT Only: Apply for vacancies in one State/UT only.
• Computer Literacy: Mandatory – certificate/diploma/degree or studied as subject.
• Language Proficiency: LLPT is qualifying – must secure minimum marks.
• Edit Window: 2 days after registration closure for corrections (fee ₹200).
• Biometric Verification: Will be conducted at exam centres.
• Provisional Allotment: Based on merit-cum-preference – no change allowed.
• Reserve List: Up to 30% of vacancies, valid for one year.

Documents Required (at Joining/DV)

• Printout of Online Application Form
• Photo ID Proof (Aadhaar, PAN, Voter ID, Passport, etc.)
• Date of Birth Proof (SSLC/10th Certificate)
• Graduation Marksheets & Degree Certificate
• 10th Standard Mark Sheet (for Local Language exemption proof)
• Caste Certificate (SC/ST/OBC/EWS) in prescribed format
• Disability Certificate (PwBD) with UDID
• Ex-Servicemen Documents (Discharge Certificate, Proforma A/B/C/D as applicable)
• No Objection Certificate (if serving in Govt/PSU/Bank)
• Income & Asset Certificate (EWS candidates)